Glossary
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360 degree feedback
Reviews and feedback on an individual from people across the organisation. Typically colleagues, managers and directly reporting staff.
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Action Learning
A process in which a coach and a group of people come together to help each other learn from their experiences.
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ASSESS
A state of the art internet based system that assesses individuals in order to help companies with performance reviews, leadership development, training and succession planning.
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Change Management
The processes, tools and techniques which manage people through the process of organisational change.
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Chemistry Check
An initial meeting between coach and client to establish rapport and to agree on an initial set of goals.
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Cluster Headings (360 feedback)
A set of company competencies against which an individual can be assessed using the online 360 degree feedback instrument.
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Cross-Functional Business Improvement
Improvements in an organisation which can be seen across a variety of departments and functions.
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Culture Transformation
A process by which an organisation improves by aligning the values and goals of its staff with the company strategies and organisational objectives.
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Diagnostics
Instruments or techniques used to assess the developmental needs of an individual.
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Divisional Leaders
Senior executives in major organisations or heads of divisions in muti-divisional companies.
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Double Digit Growth
Where an organisation is improving in a way which can be quantified in double figures e.g. 10% or more.
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Engagement Scores
A measurement system which expresses the degree to which staff are emotionally committed to their job.
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Excos
An abbreviated term for an Executive Team.
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Personal Development Plan
A plan devised by the coach and client to define and explore goals and opportunities for the future development of the individual.
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Post-Matrix
Having being reorganised from functional to matrix.
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ROCE
Return on Capital Employed is a measure of the returns a company realises from its capital. Calculated as: Profit (before interest and tax) divided by the difference between assets and liabilities.
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Standard Psychometric tests - MBTI, Firo B
A range of tests used by occupational psychologists and psychotherapists to assess individuals.
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Stretch Performance/Goals
Organisations wishing to achieve major change use stretch goals to plan long term outcomes which are currently hard to achieve, but can be achieved in the future.
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Talent Management
Talent Management is recruitment, assessment and development, succession planning, performance management, career management and exit planning for top talent in order to build sustainable competitive advantage.
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Team Development
A process by which a team of people are assessed, developed and reviewed in order to achieve improvement in the performance of the team.
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